Last Updated: 23 September 2026

At Honglk, we are committed to ensuring your satisfaction with every purchase. If you are not entirely satisfied, we are here to help. Please read our Return Policy carefully before making a purchase.

1. Return Window

You may request a return within 30 days of receiving your order. Returns requested after this period will not be accepted. The return window begins on the date of delivery as confirmed by the carrier’s tracking information.

2. Eligibility for Returns

To be eligible for a return, your item must meet the following conditions:

  • The item must be unused, unworn, and in the same condition that you received it.
  • The item must be in its original packaging, including all tags, accessories, and manuals.
  • A receipt or proof of purchase (order confirmation email) must be provided.

3. Non-Returnable Items

The following items are not eligible for return:

  • Gift cards and downloadable digital products
  • Perishable goods
  • Personalized or custom-made items
  • Items marked as “Final Sale” or “Non-Returnable” at the time of purchase
  • Intimate apparel and hygiene-related products that have been opened

4. Return Process

To initiate a return, please follow these steps:

  1. Contact Us: Email us at honglk11@sohu.com with your order number and reason for return.
  2. Approval: Our customer service team will review your request and respond within 2 business days with return instructions.
  3. Ship the Item: Pack the item securely and ship it to the address provided in our response. Please include your order number inside the package.
  4. Inspection: Once we receive your return, we will inspect the item within 3 business days to verify its condition.
  5. Refund or Exchange: If approved, we will process your refund or exchange within 5-7 business days.

5. Refund Method

Approved refunds will be issued to the original payment method used at checkout. Please note that the time for the refund to appear in your account may vary depending on your payment provider (typically 5-10 business days).

We do not offer cash refunds. For change-of-mind returns, store credit may be offered at our discretion.

6. Return Shipping Costs

  • Defective or Incorrect Items: If you received a damaged, defective, or incorrect item, we will cover the return shipping costs.
  • Change of Mind: For non-defective returns, the customer is responsible for all return shipping costs.
  • International Returns: Customers are responsible for any customs duties, taxes, or fees associated with international returns.

7. Damaged or Defective Items

If your item arrives damaged or defective, please contact us within 7 days of delivery at honglk11@sohu.com with photos of the damage and your order number. We will arrange a replacement or full refund, including shipping costs.

8. Late or Missing Refunds

If you have not received your refund within the expected timeframe, please check your bank account first. Then contact your credit card company, as it may take some time before your refund is officially posted. If you have done all of this and still have not received your refund, please contact us at honglk11@sohu.com.

9. Order Cancellations

Orders can be cancelled before they are shipped. Once an order has been dispatched, the return process applies. To cancel an order, please email us as soon as possible at honglk11@sohu.com.

10. Contact Us

For any questions regarding our Return Policy, please contact us at:

Email: honglk11@sohu.com