Delivery Policy

Last Updated: 23 September 2026

Thank you for shopping at Honglk. This Delivery Policy outlines our shipping and delivery practices to help you understand what to expect when you place an order with us.

1. Order Processing Time

All orders are processed within 1-3 business days (Monday through Friday, excluding holidays) after payment confirmation. Orders placed on weekends or holidays will be processed on the next business day.

During peak seasons or promotional periods, processing times may be slightly longer. We will notify you of any significant delays.

2. Shipping Destinations

We currently ship to the following regions:

• Domestic (China): All provinces and major cities
• International: United States, Canada, United Kingdom, Australia, and most European countries

If your country is not listed, please contact us at honglk11@sohu.com to inquire about shipping availability.

3. Shipping Methods and Delivery Times

We offer the following shipping options:

Note: Delivery times are estimates and begin from the date of dispatch, not the date of order placement. Actual delivery times may vary depending on your location, customs clearance, and carrier performance.

4. Shipping Costs

Shipping costs are calculated based on the destination, package weight, and selected shipping method. The exact shipping cost will be displayed at checkout before you complete your purchase.

• Free Shipping: Orders over $50 qualify for free standard shipping.
• Remote Areas: Additional shipping fees may apply for remote or hard-to-reach areas.

5. Order Tracking

Once your order has been shipped, you will receive a shipping confirmation email containing your tracking number and a link to track your package. You can also track your order by logging into your account on our website.

If you do not receive a tracking number within 5 business days of placing your order, please contact us at honglk11@sohu.com.

6. Customs, Duties, and Taxes

For international orders, customs duties, taxes, and import fees may apply upon arrival in your country. These charges are the responsibility of the recipient and are not included in the product price or shipping cost. Please check with your local customs office for more information before placing an order.

We are not responsible for delays caused by customs clearance procedures.

7. Lost, Stolen, or Damaged Packages

• Lost Packages: If your tracking information shows that your package was delivered but you did not receive it, please contact the carrier first. If the issue cannot be resolved, contact us at honglk11@sohu.com within 14 days of the expected delivery date.
• Damaged Packages: If your package arrives damaged, please take photos of the damage and contact us within 7 days of delivery. We will arrange a replacement or refund.
• Stolen Packages: We are not responsible for packages stolen after delivery confirmation. Please ensure your delivery address is secure.

8. Incorrect Address

Please ensure that your shipping address is correct and complete before placing your order. If you need to change your address after placing an order, please contact us immediately at honglk11@sohu.com. We cannot guarantee address changes after the order has been shipped.

If a package is returned to us due to an incorrect or incomplete address, the customer will be responsible for the cost of re-shipping.

9. Delivery Delays

While we strive to deliver your order within the estimated timeframe, delays may occur due to factors beyond our control, including:

• Weather conditions
• Carrier delays
• Customs clearance
• Public holidays
• Force majeure events

We appreciate your patience and understanding in such situations.

10. Contact Us

For any questions or concerns regarding our Delivery Policy, please contact us at:

Email: honglk11@sohu.com